Business Administrator Apprentice Level 3

A leading UK-based provider of interpreting and translation services, offering telephone, video, face-to-face, and British Sign Language support across over 250 languages. The organisation is ISO 9001 and ISO 27001 certified, with a strong reputation for quality and confidentiality. The team operates from offices in the North East and London, with a commitment to diversity, training, and professional development.

Business Administration Apprentice

Location: Gateshead (NE10) – occasional hybrid working available Hours: Full-time (approx. 37.5 hrs/week) Duration: 18–24 months (aligned with Business Administration Apprenticeship Standard)

• Provide general administrative support, including answering phones, handling emails, and managing incoming/outgoing correspondence.

• Support scheduling and bookings using internal systems.

• Maintain and update databases, records, and documentation.

• Assist in formatting and producing documents using desktop publishing software (e.g., Adobe InDesign, MS Publisher).

• Handle basic finance/admin tasks such as invoice tracking or client documentation.

• Support compliance and document management in line with ISO and information governance standards.

• Help with internal communications and social media as needed.

Essential:

• GCSEs (or equivalent) in English and Maths.

• Strong IT skills, particularly in Microsoft Office (Word, Excel, Outlook).

• Good working knowledge of DTP (Desktop Publishing) tools such as Adobe InDesign or MS Publisher.

• Organised, reliable, and able to manage multiple tasks effectively.

• Good written and verbal communication skills.

• High level of accuracy and attention to detail.

• Respect for confidentiality and data protection standards.

Desirable:

• Previous admin experience (school/work placement).

• Understanding of interpreting or translation services.

• Experience with CRM or scheduling systems.

• Structured Business Administration Apprenticeship (Level 2 or 3) through a registered training provider.

• Practical, hands-on training across admin, IT, and customer service functions.

• Mentorship and on-the-job learning alongside experienced staff.

• Development in data security, document formatting, and quality procedures.

• Progress reviews, feedback, and support for long-term career development.

• A friendly, supportive work environment focused on training and growth.

• A chance to gain real experience in a dynamic and diverse organisation.

• Formal apprenticeship qualification while earning a wage.

• Opportunities for progression and continued employment upon successful completion.